1. Return Policy
You may return products within 15 days of delivery if you are not completely satisfied. To be eligible for a return, products must be unused, in original packaging, and in the same condition as received. Return requests must be initiated by contacting our customer service at pransudhaindore@gmail.com with your order details.
Certain products, such as opened, used, or perishable items (e.g., herbal pastes or oils), are non-returnable for hygiene and safety reasons. We reserve the right to refuse returns that do not meet our criteria.
2. Refund Policy
Approved returns will receive a refund via the original payment method within 5 – 7 business days of receiving the returned product. Refunds may be full or partial depending on the condition of the returned item.
Shipping charges for returned products are the responsibility of the customer, except in cases of defective or incorrect products. In case of damaged, defective, or wrong item delivery, please notify us within [number of] hours of receipt to arrange for return shipping at our cost and a full refund or replacement. Refund processing time may vary depending on your bank or payment provider.
3. Shipping Policy
We deliver to addresses within [India]/[serviceable areas] only. Shipping charges will be calculated and displayed at checkout; free shipping may be offered for orders above a certain amount as per ongoing offers.
Orders are typically processed and shipped within 2 – 5 business days after payment confirmation. Delivery timelines depend on your pincode and courier service availability.
We are not responsible for delays caused by courier services, customs clearance, or unforeseen events beyond our control. Tracking information will be provided once your order ships.
4. How to Initiate a Return or Refund
Contact our customer support at +91 93297 91558 / +91 98260 46013 with your order ID and reason for return/refund. Follow the instructions provided to package and send back the item safely. Keep the shipping receipt and tracking details for your records.
5. Exceptions and Special Cases
Customized or personalized products are non-returnable unless damaged or defective. Sale items or promotional offers may have specific return/exchange conditions mentioned separately.